Shipping & Returns

Shipping:

• We do our best to keep shipping costs down and recommend priority shipping for items over £99.00.
• All orders placed on a credit card must be shipped to a billing address of the card, for the first time customers. No exceptions.
• All orders are processed & shipped within 1-2 business days and orders received on Saturday/Sunday or Bank Holiday will be shipped next business day.  Custom orders typically take around 4-8 weeks to create depending upon our current workload - where possible we will try to reduce this time.
• Any order that will come back to us because of incorrect/incomplete address provided by the customer will be reshipped with additional shipping charge. 

Delivery Time & Carrier Information

• We ship, first class, via Royal Mail and all deliveries require a signature upon receipt.
• All orders £99+ being shipped to Europe or International destinations are also tracked.
• Delivery time is approximately 2-3 business days within UK.
• Shipping to Europe or International destinations is approximately 1-3 weeks, but mostly this depends upon the customs clearance and is hard to predict. Please allow ample time for your body jewellery to arrive.  

Returns

• Any item being returned must be in its original packaging and in a re-saleable condition unless returning for defect.

• You need to include a copy of your order or order number with a note of your full address and contact information. Returns are sent at the buyers cost unless returning for defect.

• All returns need to be sent to following address (after you obtain authorisation).

• Please note that costs associated with the original order ie. postage costs/PayPal fees incurred will not be refunded and orders over 30 days will be provided with a credit note.